Shipping & Delivery Policy
Last updated 1 October 2026
This policy explains how long orders take to prepare and deliver. Exact timing depends on whether an item is in stock or made to order.
Processing and dispatch
- In-stock items: dispatch time is confirmed when your order is confirmed.
- Made-to-order items: each product page shows the production time. Dispatch happens after production is complete.
- If your cart mixes both, the order is prepared according to the longest production time unless we agree otherwise.
Delivery estimates
Delivery time after dispatch depends on your location and is confirmed with your order. Estimates are not guarantees; couriers can be delayed by weather, strikes or local conditions.
Where we deliver
Enter your address at checkout to see whether we can deliver there, or contact us before ordering.
Shipping charges
Shipping charges, if any, are shown before you pay.
Your requested delivery date
At checkout you choose the date you need your order by. If that date is sooner than the production time of a made-to-order item in your cart, we show a warning. It does not block the order, but it means we may not be able to meet that date, so please contact us first if the date is fixed, for example a wedding.
Damaged in transit
If your order arrives damaged, follow the steps in our Returns & Refund Policy.