Privacy Policy
Last updated 1 October 2026
This policy explains what personal information we collect when you use this website, how we use it, and your choices.
What we collect
- Account and login: your mobile number, used to send a one-time password (OTP) when you log in.
- Orders: your name and contact details, delivery address, requested delivery date and the items you order. Email is optional unless you want an order email.
- Enquiries: the details you enter in event or quote forms, such as name, phone, email, event date, venue and requirements.
- Payments: payment is handled by our payment provider. We receive confirmation of the payment, not your full card details.
- Usage data: if analytics is enabled, anonymous information about how the site is used (pages viewed, products viewed, checkout steps).
How we use it
- To process, produce, deliver and support your orders.
- To log you in and keep your account secure.
- To reply to enquiries and quotes.
- To understand how the site is used and improve it.
- To meet legal and accounting obligations.
Who we share it with
We use service providers only to run the website and fulfil orders, such as:
- a payment provider (Razorpay) to take and verify payments;
- an SMS provider (MSG91) to send login OTPs;
- an email provider (Resend) to send order emails;
- cloud hosting (Microsoft Azure) to run the website and store data;
- delivery partners, who receive the details needed to deliver your order;
- analytics tools, if enabled.
We do not sell your personal information.
Cookies and local storage
The site stores your cart and login session in your browser so they persist between visits. If analytics is enabled, it may also set cookies to measure usage.
How long we keep it
We keep order and account information for as long as needed to provide the service and to meet legal and accounting requirements.
Your choices
You can ask to access, correct or delete your personal information, subject to what we must keep by law. Contact us using the details below.
Changes
We may update this policy. The date at the top shows when it last changed.