Returns & Refund Policy
Last updated 1 October 2026
We want you to be happy with your order. This page explains returns, damaged items and refunds.
Return eligibility
- Contact us promptly after delivery to request a return; we confirm the return window when you get in touch.
- Items should be unused, in their original condition and packaging.
- Made-to-order and customised items (for example a colour made to your request) are produced for you, so they may not be eligible for return unless they are faulty or not as ordered. We confirm this before you order if you ask.
Damaged, faulty or incorrect items
If something arrives damaged or is not what you ordered, contact us as soon as you receive it. Send your order number and clear photos of the item and the packaging. We will arrange a replacement or refund once we have checked the issue.
How to request a return
- Contact us with your order number and the reason for the return.
- We reply with the next steps and, where relevant, how to send the item back.
Refunds
Approved refunds go back to the original payment method used at checkout. We confirm the expected timeline when we approve the refund; your bank may need additional time to show it.
Cancellations
See our Cancellation Policy for orders you want to cancel before delivery.