Frequently Asked Questions

Delivery time is the production time (for made-to-order pieces, shown on the product page) plus transit. Our team confirms this when your order is confirmed - contact us if you need it before ordering.

Enter your address at checkout, or contact us first, to confirm delivery to your location.

Choose your requested delivery date at checkout. If it is sooner than the production time of a made-to-order item in your cart, we show a warning so you can adjust or contact us.

Full details, including what is eligible and what to do if an item arrives damaged, are in our Returns & Refund Policy.

Contact us as soon as you receive it with photos of the item and the packaging. Our Returns & Refund Policy explains how we handle damaged products.

Many designs are made to order, so colour and design changes are often possible. Tell us what you need and we will confirm before you place the order.

Material details are listed on each product page where we have them. If you need to know about a specific item, ask us.

Yes. They do not wilt, so with careful handling and storage they can be used again or kept as a keepsake.

Dust gently with a soft brush or a cool hairdryer setting. Avoid constant direct sunlight and moisture, and store in a cool, dry place, ideally in a box. Product pages include specific care instructions where available.

Yes - artificial florals do not wilt, which is why they suit long ceremonies and events that run over several days.

Yes. Use the event enquiry form with your date, location, quantity and requirements, and we will respond with a proposal.

Payments are processed securely online through Razorpay. The payment options available to you, such as UPI, cards or net banking, are shown at checkout.